It’s crucial to engage with customers across touchpoints using channels that they are comfortable with. Increasingly, consumers in general and millennials in particular are leaning towards conversational interfaces for retail buying - over 50% of millennials are likely to buy a product on social media through retail chatbots, according to a BigCommerce survey.
Customer researches the product online.
Customer demands product and inventory information, then purchases through the phone.
Order is picked up and paid for in-store
Customer shares his experience with friends on social media.
With our retail chatbot, you can
Offer relevant advice on discounts, new products and other updates to customers in real time.
Simplify the purchase process with a conversation-based interface.
Offer real-time, 24/7 chat support on your website without the overheads involved in employing traditional support services.
Provide personalized shopping advice, based on actual relevant product recommendations.
Create special loyalty programs based on fit and offer personalized suggestions for reward redemption.