Transform The Retail Customer Experience With Conversational Commerce.

  • Retailers with weak omnichannel engagement tend to retain only 33% of their clientele.
  • We’ve built a chatbot for retailers to help solve a big piece of the omnichannel puzzle.
  • You can engage with customers through every part of their retail buying journey
  • Our chatbots can be used for payments, to track orders and even as assistants to provide personalized suggestions and behavior-specific discounts

The Typical Retail Customer Journey Today

It’s crucial to engage with customers across touchpoints using channels that they are comfortable with. Increasingly, consumers in general and millennials in particular are leaning towards conversational interfaces for retail buying - over 50% of millennials are likely to buy a product on social media through retail chatbots, according to a BigCommerce survey.

Online

Customer researches the product online.

  • Product reviews and comparisons
  • Price and availability
  • Discover new products
  • Offers and promotions
  • Store information
  • Order / Payment
  • Showrooming
  • Mobile applications
  • Locations based services
  • Customer service

Call Center

Customer demands product and inventory information, then purchases through the phone.

  • Product informations
  • Order information
  • Inventory information
  • Customer support
  • Purchase, shipping, etc.
  • Phone orders

In-store

Order is picked up and paid for in-store

  • Try and test products
  • Demand information
  • Showrooming
  • Buy products
  • Pick up orders
  • Store events

Social Media

Customer shares his experience with friends on social media.

  • Product research
  • Discover new products
  • Demand opinions
  • Share experience
  • Demand information
  • Customer support

Presenting Conversational Commerce for Retail

With our retail chatbot, you can





Offer relevant advice on discounts, new products and other updates to customers in real time.



Simplify the purchase process with a conversation-based interface.



Offer real-time, 24/7 chat support on your website without the overheads involved in employing traditional support services.



Provide personalized shopping advice, based on actual relevant product recommendations.



Create special loyalty programs based on fit and offer personalized suggestions for reward redemption.

Features

  • Plug and play
  • Our retail chatbot also learns automatically from previous conversations, so you can get up and running immediately.
  • Simple Integration
  • We provide an enterprise service bus that integrates with your CRM, and other relevant data sources for action automation.
  • Continuous Learning
  • There are no pre-defined scripts; our retail chatbot learns continuously from a vast knowledge base in both supervised and unsupervised fashion.
  • Behavioral Personalization
  • Every customer gets attention from a ‘personal’ helper. Recommendations and alerts are based on individual behavioral and purchase data.