70% of customers prefer to reach brands via messaging. Given the popularity of chatbots on various social media and messaging platforms, we’ve invested a lot of effort in learning how to make bots work on channels. Our chatbot developers can help improve brand advocacy and customer retention by deploying chatbots on a number of messengers.
Skype for Business is the leading enterprise messenger – 3 billion minutes daily conversations. Skype doesn’t support chatbots out of the box; we leverage Microsoft’s Unified Communications Web 2.0 and Bot Framework Direct Line APIs to deploy Skype bots.
This one’s a no-brainer. With over 900 million users, Facebook is the ideal platform to reach out to customers. We use Facebook’s Messenger Platform 2.2 to build conversational bots for both web and mobile.
Slack is the leading workplace communication and collaboration tool, and businesses are increasingly using Slack channels to build communities and speak to customers. We use the Slack App API to build intelligent bots on Slack.
With over 100 million users and 15 billion messages sent and its added security, Telegram is the platform of choice for payments, making it ideal for Retail and Banking. With the Telegram Bot API, we can have you up and running in no time.
While Kik get less media coverage than Messenger, it is one of the pioneering chatbot platforms. And with over 300 million registered users, it’s quickly becoming a force to be reckoned with. We’ve built several Kik bots with their dev platform.