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How we leveraged AWS to modernize the complete IT ecosystem of an orthodontics innovator

How we leveraged AWS to modernize the complete IT ecosystem of an orthodontics innovator

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Case Study

How we leveraged AWS to modernize the complete IT ecosystem of an orthodontics innovator

How we leveraged AWS to modernize the complete IT ecosystem of an orthodontics innovator

Case Study

How we leveraged AWS to modernize the complete IT ecosystem of an orthodontics innovator

How we leveraged AWS to modernize the complete IT ecosystem of an orthodontics innovator

Connect with Us

We'd love to brainstorm your priority tech initiatives and contribute to the best outcomes.

From Monolithic Constraints to Cloud-Native Agility: A Case Study in Orthodontic SaaS Transformation

One-liner summary:
uLab Systems partnered with Ideas2IT to modernize its orthodontic planning platform, migrating from a legacy desktop architecture to a microservices-based SaaS platform. The transformation improved billing efficiency by 78% and enabled scalable, web-native deployment.

The Problem with the Status Quo

uLab Systems, a leading manufacturer of clear aligners and dental treatment solutions, had grown rapidly, with hundreds of thousands of orthodontic cases processed through its uDesign desktop software. But scale brought friction.

With monolithic infrastructure, manual billing operations, and platform silos between desktop and cloud, the company struggled to release features quickly, onboard new users seamlessly, and support integrations across the clinical and administrative workflow.

They needed a full-stack modernisation to lead with innovation.

Where the Gaps Were

Key issues identified:

  • Billing and promotion workflows required up to 45 days due to fragmented systems
  • The platform lacked microservices, limiting scalability and modularity
  • Manual deployments slowed down release cycles and created CI/CD bottlenecks
  • No native integrations with Salesforce, Netsuite, OKTA, or key payment platforms
  • Desktop-bound UX constrained clinical workflows and limited AI extensibility

Without re-architecting the system, uLab risked falling behind as the business scaled.

What We Delivered

Ideas2IT led the replatforming effort, transforming uLab’s desktop solution into a modular, SaaS-native application powered by microservices and DevOps best practices.

Core Implementation Highlights:

  • Microservices: Re-engineered patient, treatment, and order modules as decoupled Python (Django) services running in containers
  • Billing Process Automation: Reduced billing cycles from 45 to fewer than 10 days using a scalable rules engine and optimized data pipeline
  • Enterprise Integrations: Enabled bi-directional sync with Netsuite, Salesforce, QuickBooks, Adyen, Authorize.NET, OKTA, and AWS services
  • DevOps Modernization: Implemented ECS and EKS containerization, CI/CD pipelines, CloudFormation, and OPA policy-based authorization
  • Web Transformation: Launched uDesign Cloud 1.0 and uSmile AI, bringing desktop capabilities to the browser with real-time, AI-powered stage prediction

Outcomes We Achieved

Area Outcome
Billing cycle time Reduced from 45 days to fewer than 10 days
Release velocity Weekly rollouts enabled via CI/CD
Clinical data workflow Migrated to AI-assisted, browser-native environment
Partner integrations Expanded to 6+ platforms including ERP and CRM
Developer productivity Improved through service isolation and modular code
Scalability Enabled growth from solo clinics to multi-site setups

uLab now operates as a cloud-native SaaS platform with real-time order management, automated billing, and AI-powered diagnostics accessible securely via the browser.

Industry
Healthcare
Location
USA
Tech Stacks
Challenge

Legacy systems were holding back performance, AI adoption, and workflow automation. The team needed a full-stack revamp.

Key Takeaways

  • Microservices are an organizational enabler: With each service isolated, teams moved faster and deployed independently
  • Automation unlocks scale: Replacing manual billing logic with programmable rules turned a bottleneck into a growth enabler
  • Modernization is as much about integrations as it is about infrastructure: Real-time sync with Netsuite, OKTA, and payment gateways was critical to business continuity
  • User experience can’t lag behind architecture: Transforming desktop workflows into a clean, AI-enhanced web interface was central to platform adoption

Co-create with Ideas2IT

We show up early, listen hard, and figure out how to move the needle. If that’s the kind of partner you’re looking for, we should talk.
We’ll align on what you're solving for - AI, software, cloud, or legacy systems
You'll get perspective from someone who’s shipped it before
If there’s a fit, we move fast — workshop, pilot, or a real build plan
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