We’ll build a bot for your business from scratch. From designing interfaces to deployment and support, we have you covered.
Essentially UI/UX 2.0. Our interfaces will drive conversations by combining Natural Language Interfaces with traditional UI elements like buttons, menus and images.
We’ve built bots of our own for internal use and for clients, and we know which permutations APIs, frameworks and plugins will work best for which use cases.
We use NLP and NLU to parse languages and identify various categories such as Entities, Intents, Actions and Context around which responses can be framed.
We help minimize false positives and false negatives with a pre-processing pipeline to handle common errors with dependency parsing, lemmatization, POS-checking etc.
Cloud or on-premise deployment and microservices/REST-based architecture for minimal downtime. Docker for containerization, ECS/Kubernetes for container management.
Our RESTful APIs ensure hassle-free integration. We also provide an ESB (Enterprise Service Bus) for integrating with CRMs and other relevant data sources.
Very often, businesses use ‘chatbots’ that are essentially reporting/display applications wrapped in a messenger. We help businesses build intelligent chatbots that understand context and intent, and mimic human conversations as well as possible using NLP/NLU and Machine Learning models.
Having built chatbots for diverse functions from Banking to Retail, we’ve seen that some verticals need bots more than others. Some of the industries we’ve built chatbots for have massive scope for widespread chatbot usage.
As customer journeys become increasingly omnichannel, chatbots are becoming crucial for retailers to both attract and retain customers. Our retail chatbots will engage with customers through the entirety of their retail journey, improving conversions and retention. The bot can also be used as an additional channel to market retail promotions...Read More
According to a study by Juniper Research, the success rate of chatbot interactions in Healthcare will grow exponentially, from the current 12% to over 75% in 2022. At present, while the scope of chatbots in Healthcare does not include prescriptions or diagnosis, bots can be used to automate a number of actions such as bookings appointments, reporting symptoms and managing prescriptions.
As traffic to eCommerce stores increases, sustaining traditional engagement models such as live chat becomes difficult. Instead of having agents manage every request, chatbots can take care of the majority of responses. Besides this, chatbots are also used as personal shoppers for customers, with personalized and behavioral recommendations.
Per Accenture, 79% of banks surveyed believe AI will revolutionise the way they gain information from and interact with customers. We help banks ride the AI wave with an intelligent agent to help customers make smarter banking decisions. You can send customers notifications, help them identify areas where they can save money, provide updates on their credit score, enable bill payments and more.
This industry lends itself to chatbot adoption in multiple ways. Personalized customer experiences are the lifeblood of the hospitality industry, and chatbots are becoming the most effective way to deliver these experiences. Besides, travel websites have a wealth of data, which we will leverage using a chatbot, so you can provide customized recommendations to visitors.
As chatbot technology matures, bots are becoming increasingly conversational, and better at mimicking human experiences. While our chatbot development services extend to all imaginable scenarios, we’ve noticed a pattern in some of the requests we get. Some of the more popular use cases are:
Across businesses, studies have shown that 70% customer service requests are 100% automatable, and this is what bots are trying to achieve. Unlike other customer bots limited by rigid predefined scripts, we leverage company knowledge bases for customized, contextually-relevant replies. Bots can reduce average handle time (AHT) by up to 45%, and increase First Call Resolution (FCR) by upto 50%, dramatically improving bottom lines.
This is one field that sorely needs automation. 43% of candidates never hear back from a company after one touchpoint. Besides, up to 65% of resumes for a role completely ignored by companies. Our chatbot developers can help recruiters automate 70-80% of top-of-the-funnel interactions, stay in touch with prospective employees 24/7 and lower both the cost of hiring and the time to hire.
A simple chatbot can help automate over 60% of manual documentation and reporting. The average business user receives 88 emails per day, and these can be sorted and pulled on request, with a chatbot. Chatbots are also handy for time logs and employee tracking. In fact, we’ve built a chatbot for internal reporting that intelligently gets employee timesheet details and integrates these with our backend, freeing up HR time by over 30%.
These are most popular in the context of Retail, Finance, Insurance - essentially places where users need customized advice. We use NLU and Machine Learning models to train our bots in delivering highly personalized replies. Users are categorized based on persona, and replies are given based on behavioral parameters such as time on site, spending activity, demographics etc.
70% of customers prefer to reach brands via messaging. Our chatbot developers can help improve brand advocacy and customer retention through several messengers.
This one’s a no-brainer. With over 900 million users, Facebook is the ideal platform to reach out to customers. We use Facebook’s Messenger Platform 2.2 to build conversational bots for both web and mobile.
Slack is the leading workplace communication and collaboration tool, and businesses are increasingly using Slack channels to build communities and speak to customers. We use the Slack App API to build intelligent bots on Slack.
With over 100 million users and 15 billion messages sent and its added security, Telegram is the platform of choice for payments, making it ideal for Retail and Banking. With the Telegram Bot API, we can have you up and running in no time.
Skype for Business is the leading enterprise messenger - 3 billion minutes daily conversations. Skype doesn’t support chatbots out of the box; we leverage Microsoft’s Unified Communications Web 2.0 and Bot Framework Direct Line APIs to deploy Skype bots.
Having built chatbots for various industries and for some projects of our own, we’ve evaluated tens of chatbot frameworks and platforms. We’ve invested time and effort into learning with frameworks work best for which use cases, and we leverage all of these learnings into continuously improving our chatbot development services. These are just some of the frameworks that we work with.